Why You Might Lose a Customer

Why You Might Lose a Customer 

.A problem was not resolved
.They moved out of your selling area
.They are unhappy with your product/service
.They found lower prices & higher value elsewhere
.Your competitor has a better selection
.They don't feel their business is appreciated

.You stopped saying Thank You after every sale
.They had an argument with an employee

.They had an argument with the owner
.Technology left you behind

.Poor "customer experience"
.A competitor stole them away

.A new generation wants changes
.They now have a relative in the business
.Delivery took too long
.They no longer use your product/service

.Your products now outdated
.They can't afford to buy
.Your hours don't fit their schedule

 

Most of these can be fixed by making changes in how you do business. Responding to customers new wants and needs will enhance the customer experience for everyone. It's time to get out of your comfort zone and make positive changes.

Barry is a speaker and business coach www.idealetter.com