Train, Train, Train

In most cases the owner of a business can't meet, service and process every customer or client themselves so they hire employees to stand in for them. But are these employees doing the job that needs to be done so that the business can prosper and grow? Employees can only be as good as you train them to be. They will only stay as good with proper instruction, encouragement and supervision. When employee performance slides it can take company growth and repeat business with it.

Companies have failed or dug a hole for themselves that's hard to get out of by the poor performance of it's staff. Competitors will jump in and grab customers faster than you can blink your eyes. By tolerating below par job performance from even a few employees, it will become infectious throughout your company. It's much easier train employees on a regular basis, monitor their performance and train again. If it's too much trouble for you, the owner to care, why should they?
More on customer service and training employees in my book "The Jelly Bean Principle" Signed copies incl mailing available for $19.00 from idealetter@aol.com or call 719-268-1322.