My regular barber knows that I hate to wait and I'm always in a hurry. She normally opens her shop at 10 AM but she comes in early at 9:15 AM whenever I need a haircut so no one is ahead of me. I've been going there for every haircut the past 4 years and I plan to keep going if the she offers me the same special service. The price (which is reasonable) is not ever a consideration.
Many more case studies in chapter 16 of my book "90 Days to Success as a Small Business Owner"
Thursday, September 8, 2011
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