Reward Great Customer Service

Some employees will naturally be great customer service providers and others will need to work at it. It doesn't matter how great customer is achieved, al long as it does happen. When tou observe your employees over a period of time, giving your customers and prospects the friendly, helpful and professional assistance you expect, it may be a good time to reward them.

That doesn't necessarily mean that you need to give them an immediate raise, although it could. Little things add up and are appreciated, especially if they are unexpected. A few extra dollars in the tip jar, a longer lunch, a gift card or a paid afternoon off shows you are aware of the job the employee is doing. You are just recognizing and rewarding the good job and service thay are giving. It doesn't have to be a on any regular basis but rewards and bonus' can come at any time you feel it's right. This will keep it fresh in the employee's mind and encourage them to be an example for others.

Small but unexpected rewards and bonus' can go a long way toward keeping your best employees satisfied with their jobs. Don't you just love to see that big smile on their face when you tell them you are proud of the job they are doing? Much more on customer service in chapter 16 of my new book, "90 Day to Success as a Small Business Owner" available everywhere.