Your Business Attitude

Your business will have it's own attitude that's different from all your competitors. It will usually take on the character and attitude of it's owner and that can be good or bad. Enployees will adopt the owner or manager's attitude and how they treat customers and everyone else. The top person must be careful not to establish the wrong or a poor atitude or the business can and will suffer.

When you meet or contact a new customer or client there is a first impression extablished, just like any other relationship. It take only about 3 or 4 seconds to give a good, cordial and helpful impression everytime you have contact. But should that impression turn bad, it may take a year to turn it around again. A smile and a helpful attitude will go a long way in creating customer loyalty which means repeat business.