Order Follow-up

If you're planning to take orders and accept credit cards on your website be sure that the site is customer friendly. It goes without saying that you need a secure page when credit cards or personal information is used. But what about order follow-up that customers can do themselves - easily and 24/7/365?

If you order products from Amazon.com or bBarnes & Noble.com for example, you'll notice that both have customer friendly sites that even a non-techie can understand and navigate. If you need to check on part of yor order at any time of the day, any day of the week, you can do so with a few clicks or perhaps a quick email to customer service. Easy!
More on website ideas in my book "90 Days to Success as a Small Business Owner"