The Customer is Angry

No matter how hard you try to please your customers, you'll have to deal with an angry one at some point. It's how you handle the situation that will determine if they will continue to be your customer. Here's a few ideas on how to handle an angry customer.

*Let them vent and get it all out first
*Apologize for the problem but don't accept fault at this point
*Ask questions to help you understand everything
*Empathize, show them you care about fixing everything
*Don't argue with them, it will get you nowhere
*Thank them for bringing up their concern
*Offer a quick solution if you have one
*Do what you promise to do, promptly
*Let customers know that your door is always open for them
More on customer problem solving in my new book "90 Days to Success as a Small Business Owner" available everywhere