Did you ever notice how a business takes on the traits and attitude of it's owner(s). If the person in charge wants to be King of the Castle he will order and sometimes demean the employees around them. In return the employees become defensive and their attitude deteriorates and shows with the people they interact with. But those people may be the customers who support the business and soon may shy away. There can be a chain reaction of negative atmosphere everywhere in the business and it spills over to the marketplace and community.
It all starts at the top of the business pyramid and filters down to the people at all levels. The owner(s) have to establish the type of business attitude that everyone will pick up on. You will notice that in a prosperous and growing company the attitude of all the players is postive, they smile a lot and go out of their way to help and please customers and clients. If you meet the people at top you'll see that they are available and don't take that "I'm the boss" attitude. So establish your positive business attitude right from the executive office and it will become the attitude of the entire company.
More ideas in the monthly Idea-Letter, free sample at www.idealetter.com
Friday, March 18, 2011
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