The Unresponsive Customer

Some people just want to get their business done and that's it. You and your staff should be able to pinpoint this type of customer right away. Always start with a friendly greeting and if their response is a mumble or nothing at all, get down to business immediately. You don't know, or need to know, what else is going on in their life, so make the sale quickly and professionally. You'll actually make them satisfied by not trying to be friendly and not asking any non-business questions and just completing the transaction. Be happy to accept their business, their money and of course say Thank You. If they are served and treated the way they want to be, you''ll probably have a long term repeat customer. Never force a customer or client to respond to, "How are you today?" question if they don't want to answer. Asking other unrelated questions should also be eliminated as soon as this type of customer is identified in your mind. Give them the respect and service they want. Bookmark this site and check back several times a week for new ideas, they're Free!