Never chew gum or eat anything when talking to a customer on the phone or in person. It's disrespectful and shows that you put your needs ahead of theirs. Chewing gum is usually a nervous habit that you don't want to convey to someone who is relying on you for important information and trust. It's best to wait for a break or when you are not doing business to put something in your mouth.
It is just a common courtesy to give your full attention to your prospect or customer without any backgroud noises. If you could see yourself on a video eating or chewing you'd be surprised at how improper it looks. It doesn't matter whether you have a fast food restaurant or a financial firm, proper etiquette is important and should be followed.
More on Customer Care in chapter one of my book "When the Shit Hits the Fan" available at amazon.com
Monday, January 24, 2011
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