Negotiating in Business

When problems arise (as they always seem to) with customers, suppliers, lenders and employees, you need to be able to negotiate solutions. Using strong demands to get your own way doesn't work very well in a business enviornment. You will need to come up with solutions that satisfy both sides of the issue, not just yours. Special buying and selling situations will require you to make unique deals with customers and suppliers. And a great deal can be profitable if done correctly plus keep the door open for future business. Show empathy and find solutions that keep everyone in the game.
More on business knowledge in my book "When the Shit Hits the Fan" at bookstores and amazon.com