Mistakes Lose Customers

I know that you're going to say that everyone makes mistakes. Well, you are right but it's how you handle and eliminate them that really makes a difference. I'm not saying that honest little mistakes are going to lose customers & clients, it's the big mistakes that should never happen. And having a policy in effect to catch them before they occur is the best way.

These mistakes happen when someone is not paying attention or following general company procedure. Problems on orders can really inconvenience a customer or those that occur more than once. Most customer/clients won't put up with repeated problems and will look for another source for their needs. Watch for little things that can turn into big things and stop them in advance so there will always be a smile on your patrons face during and after every transaction.

More in chapter 14 of my book "Save Your Business" available at Amazon.