Listen to Employees

The people who work for your business, your associates, know more about your company than you think they do. They also see things from a different perspective than you and your upper level managers. They may have ideas for new products, services, procedures and ways of improving customer service. Many will have more direct or indirect contact with your customers than you do. They hear and observe valuable information that you need to grow your business.

When they want to tell you what they know you should make the time to listen. Either have an open door policy or set specific times aside to listen to any and all of your employees. It also makes them feel important and be a significant part of the company team.
More on Business Listening in chapter 43 of my book "The Jelly Bean Principle" available at amazon.com, Kindle or signed copies at 877-700-1322