Always Listen to Customers & Clients

Everyone in a business is part of customer satisfaction and here are a few things to remember.

 *Ask how you can, assist and explain and then stop talking and listen to the answer
 *Remember that the one customer you are talking to is the reason you have a business or job
 *Again, stop talking when the customer is telling you haw to satisfy them
 *Really listen and make it show
 *Pay attention to no-verbal clues, tone of voice and demeanor and you will learn more than is said
 *Never judge a customer on manner of speaking or appearance
 *Think before you respond and use all the information they give you to form an answer
 *Realize that this person may be telling you how to make them a loyal customer
 * Don't look around the room when listening, pay attention

Barry is a business speaker on customer satisfaction. www.idealetter.com