Problem Customer

Owning a business will send us all kinds of customers and clients and that's normal. About 90% of them will be great people to work with, another 8% will be more demanding but manageable but that last 2% can cause real problems. Now I'm one who believes in giving the customer/client everything I can to make them happy and to get continued business but is it worth it for that last 2%? Some people you can't make happy or satisfied no matter what you do, they always find something else to complain about.

There are times when you may have to stop selling someone for the good of the entire company. When they pick and complain about every purchase or delivery or customer service, etc, it may be time to end it. Nothing hurts more than refusing a sale especially in tough times but it may be for the best. When you have tried everything and it does not work, then eliminate them so it doesn't infect your other customers and employees. Let your competitors deal with it and you can even refer them there. Getting rid of that 2% will make business life for the other 98% much better.