Employees like everyone else get set in their ways and tend to do things the easiest way. Job performance and customer care suffers if this is not addressed by supervision, training and leadership. Here are some excuses that your staff might use for poor performance.
*They think it's not important
*They want to do things their way
*They don't know what to do
*They don't know how to do it
*It's too much effort
*They forgot how to do it
*They don't believe in your goals
*No will will find out
*Poor performance is not reprimanded
*Gave the wrong person the task
*The job is monotonous & boring
*No reward for doing a good job
*Low company morale
*Thet have no task input
*There's a better way to do it
*Don't understand the purpose of the task
More on staff training in chapter 4 of my book "Save Your Business" available at amazon.com
Tuesday, March 6, 2012
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