Do Customers Enjoy Your Business?

To build trust and loyalty for your business you must make customers feel like they are the focus of all your efforts. Are you doing these easy loyalty builders?
.Try to "WOW" them whenever possible
.Set hours for their convenience not yours
.Have easy to find merchandise or a store directory
.Have a knowledgeable sales staff and customer service
.Have perks for frequent customers
.Offer many convenient ways to pay
.Don't make them wait to pay for their purchase
.Follow up on all large purchases
.Easy refunds and exchanges
.Thank them after EVERY sale
.Smile, even on the phone
.Make them smile after every sale
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