Customer Service Don'ts

What has happened to customer service in the retail business? Big companies don't care, they just advertise low prices to draw customers for one-time purchases. But small business needs loyalty to keep customers coming back and save those advertising dollars. Common sense tells you to treat the customer like royalty because they are. Following are some ways to create that loyalty and most are FREE!

. Don't forget to say Thank You..every time
. Don't argue with a customer..you can lose 2 ways
. Don't ever try to fool a customer
. Don't set your business hours to suit you instead of the needs of your customers
. Don't chew gum or eat when talking to a customer... common courtesy
. Don't be too busy to talk to a customer
. Don't answer all phone calls with voice mail
. Don't forget to reward regular customers
. Don't make customers wait to pay you
. Don't ignore the long term value of a customer