Monday, May 17, 2010
Convenient Customer Hours
Let me get up on my soapbox and say that if you don't have business hours that satisfy your customers it's time to get out of the business. I said customer NOT you. I see too many business owners that open late and close early just because they feel like it. Then they wonder why business is slow or they don't get the repeat customers that they expect. A competitor who has more convenient hours is taking all their customers. Well good for the competitor because thats how a business should be operated to achieve maximum growth & profits. Before you even start a new business decide if you can and will offer the hours that your customers & clients want and need. And that also goes for answering customer's emails for an internet business. If that's not you then find another venture that requires less hours. Customers expect you to be available when THEY need you and will reward you with repeat sales and referrals. Look at the business hours you are now offering and make adjustments quickly, you'll be surprised at the positive results. There are 104 more business ideas in my book "The Jelly Bean Principle"
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