Your Business First Impression

When you visit or call a business for the first time don't you get a feeling of how you will be treated from then on? That's what customers and clients are thinking when they contact you in the beginning. Do you make a favorable impression or better yet, does your staff? Will they feel comfortable and be in an environment that tells them you can handle what they came there for. Is the person who answers your phone pleasant, easy to hear clearly and and not abrupt, even if they are very busy? These are things that can make or break the journey toward customer loyalty and future business.

Be aware and manage that first impression because it will set your customer/client's attitude and not put them on the defensive. But also know that they get an impression every time they visit or call you. Make everyone feel they are the most important person when contact is made because they really are. Never eat food or chew gum when meeting a customer, it's bad manners and turns many people off. Have a clean attractive store or office and treat that new person with respect to start building a long term relationship.

Barry is a business speaker, trainer and coach/consultant by th hour helping businesses grow. www.idealetter.com