Saturday, July 17, 2010

Customer Satisfaction

Keeping your customers happy and satisfied is a challenge to say the least. But it is one of the most important parts of marketing for any business that wants to stay in business and grow.
.Ask customers what they want and try hard to give it or provide it
.Surprise them with service that they don't expect
.Reward frequent customers often
.Solve problems quickly and fairly
.Provide value that exceeds the price
.Have empathy for their special needs
.Only hire employees that care about your business
.Be ready to make changes at any time they are needed

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