If you want customers to have the best service experience, bring repeat business and send referrals use these guidelines now:
.Listen to your customers
.Act on what they tell you
.Handle complaints quickly & Fairly
.Always keep your promises
.Don't make promises you can't keep
.Answer phone calls with humans
.Keep training & mentoring your staff
.Smile when talking to customers
.Give more than is expected
.Hire superstar employees
.Always be available when customers need you
.Read these rules again every month
More great ideas in my books and on idealetter.com
Thursday, June 24, 2010
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I would like to thank the author for posting this brief but very powerful rules on how to have great customer service.
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