Customer Service Don'ts

What has happened to customer service in the retail business? Big companies don't care, they just advertise low prices to draw customers for one-time purchases. But small business needs loyalty to keep customers coming back and save those advertising dollars. Common sense tells you to treat the customer like royalty because they are. Following are some ways to create that loyalty and mosre are FREE!

. Don't forget to say Thank You..every time
. Don't argue with a customer..you can lose 2 ways
. Don't answer all calls with voice mail
. Don't set you set your business to suit you instead of your customers
. Don't chew gum or eat when talking to a customer... common courtesy