Sunday, December 20, 2009
Customer Friendly Hours
Let me get up on my soapbox and say that if you don't have business hours that satisfy your customers it's time to get out of the business. I said customer NOT you. I see too many business owners that open late and close early just because they can. Then they wonder why business is slow or they don't get the repeat customers that they expect. A competitor has more comvenient hours and taking all their customers. Well good for the competitor because thats how a business should be operated to achieve maximum growth & profits. Before you even start a new business decide if you can and will offer the hours that your customers & clients want and need. If that's not you then find another venture that requires less hours. Customers expect you to be available when THEY need you and will reward you with repeat sales and referrals. Look at the business hours you are now offering and make adjustments quickly, you'll be surprised at the results. 104 more business ideas in my book "The Jelly Bean Principle"
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