The Franchise Manual

Upon execution of your franchise agreement/contract and payment of your franchise fee, you should receive a complete manual or handbook of all the company's systems, procedures, rules and guidelines. You may have to wait until you attend the training sessions to receive the manual so it can be explained thoroughly. This is a valuable book that you invested a lot of money to get so take care of it and read it often.

The home office should send you new or replacement pages as things change and the will change as time goes on. Don't just store the manual on a shelf and just pile up the new pages, read them and put in the book. You will need to refer to this manual often as questions come up when operating your franchise unit. The system you purchased in expalined in this book and should help you to be successful.

The manual will also include problem-solving ideas that you will need as the business grows. Others may have already asked the questions you have and the answers are there for you. The manual is available 24/7 and you don't have to sit on hold with the home office. And the questions usually come up when the home office is closed so use the manual anytime. When you have ideas that could be included in the manual email them to the home office for consideration.

 Barry is a business & franchise coach who has started & operated about 20 businesses. www.idealetter.com