We all want customer loyalty but are we willing to do what's necessary to create it and sustain it? Here are some ideas that should be a priority in creating customer loyalty.
.Say Thank You after EVERY transaction
.Outstanding customer service (of course)
.Convenient business hours
.High value perception
.Personal service and attention
.Friendly refunds & exchanges
.Follow-up after the sale
.Fast payment & check-out
.Faster order processing
.An exceptional guarantee
.Special orders with a smile
.Immediate problem solving
.Reward or pay-back program
.Ask for their suggestions
.Tell them you value their business
.Always be available for questions & help
.Service with a smile, always
You may notice that price way not mentioned because price does not create loyalty. Forget trying to be the best price and concentrate on value and service and you will have more loyal customers.
More ideas like this in the monthly Idea-Letter at www.idealetter.com
Friday, February 11, 2011
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