Great Telephone Employees

Here are some things to look for when searching for great employees to work on the phone.
.Pleasant easy-to-listen to voice
.Speak at a speed that's not too fast or slow
.Use proper grammer & word pronunciation
.They sound positive and optimistic
.They are good listeners
.Speak loudly enough without offending
.Would you enjoy talking to them
.They are persistent without being pushy
.They know when to stop talking
.Have a sense of hummor without being silly
.They are up on current events
.They are friendly and like meeting new people
.They sound confident and reassuring
.They believe in your business and products
.No strong accent or difficult to understand
.They enjoy being on the phone
.They are someone you would do business with
From chapter 48 in the book "The Jelly Bean Principle"