Do You Still Say Thank You?

These are 2 little words that should end ever transaction you make in your business, Thank You. It seems so obvious but are you really saying it EVERY TIME? I ask the people I speak to at conferences and conventions if they still say it every time they make a transaction, regarless of how well they know the customer or client. I usually get a hesitated yes, of course but see a vague look on their face as they think about it. We all know about saying Thank You but may forget it when we are busy or pre-occupied with something else, instead of the customer at hand.

Your customers and clients may not always remember when you say Thank You because it's just part of the transaction but don't say it and they may wonder why. Are you now taking their business and money paid for granted? Should they consider checking out some of your competitors for a better offer? Have they become such a regular customer that they don't need to hear it anymore? I think not, it's important Every Time. These are the people who are supporting your business, employees, growth, your family and paying your mortgage. Don't forget to thank them for it, every time.

Barry is a professional speaker on topics like The Customer Experience and Building Business Realationships. More info at www.idealetter.com