
Kindness and consideration are so important in business anyway. When we are service providers, we can make our customers so much happier by being kind and considerate than if we just deliver a process. It is best to hold our client’s hand and lead them through, and make sure they are happy when we have finished our task.
Although a very much briefer process, service with a smile over a shop counter makes us want to go back again and again, and a sullen begrudging service makes us as customers shy away from a business.
Being kind never did any harm, and it provides pleasure to the givers. They would be us, wouldn’t they?
Source: Jon Stow
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