Customer and Client Rights

 *Ask permission to stay in touch
 *Listen to their wants and needs
 *Keep your word and commitments
 *Tell the truth about products and services
 *Be sincere and honest
 *Respect their decisions
 *Never cheat them even if you can
 *Treat them as intelligent buyers
 *Respect their time
 *Keep them informed
 *Never promise impossible delivery dates

Barry is a customer satisfaction speaker & trainer www.idealetter.com