Every business has customers and clients that give them repeat business over a long period of time. These are the ones that keep your business alive and well during the tough times and slow economic periods. Don't take these people and companies for granted because without them you could be in trouble. Find out how often they order, how much and how they pay you. Learn more about them and if there are other products or services they would purchase.
Regular customers and buyers should be made to feel special by a warm welcome using their name and priority service whenever possible. Offering small perks and ease of ordering will also make them feel important. Some may want to get their purchase over quickly and others may want to chat for a short time. Don't treat everyone the same and try to have your staff adjust to their different wants and needs. Make their customer experience so good that they would never think of buying somewhere else. Remember, you need them more than they need you.
Barry has a one or two hour presentation on Customer Satisfaction and knowing your competitors available. Info at www.idealetter.com
Friday, March 30, 2012
Wednesday, March 28, 2012
Customer Satisfaction Speaker & Trainer
"Luck Happens But Success is Planned"
Entertaining Business, Customer Satisfaction, Marketing, Retail and Positive Attitude speaker and trainer is available for meetings, conventions, conferences, expos, events and trade shows for a reasonable fee. Presentations are professional and informative with stories and humor. I am an expert on business ideas for growth and survival. I may offer to do 2 presentations at no additional cost if time permitting.
A great value to motivate, inform & inspire your audience. I am the author of 6 published business books (2 international, UK & India) and 1 more coming in 2012. I have also started and operated over 20 different businesses in the past 30 years. Franchise coach & advisor. I work with organizations that want to create a better Customer Experience. Customer Satisfaction is JOB 1 if you are to grow and prosper.
Two of my many speech stories... http://www.youtube.com/watch?v=xR6dXfn1194 http://www.youtube.com/watch?v=s_RVZfbH4GM&feature=related
Will travel to most major cities in the world and may be available on short notice or if another speaker cancels. For current topics, bio and short video clips (new video coming soon) please go to www.idealetter.com. Travels from Colorado Springs, Colorado, USA. Call or email to reserve the date for your event.
Barry Thomsen
Speaker, Author, Entrepreneur
719-268-1322 USA
idealetter@aol.com
Entertaining Business, Customer Satisfaction, Marketing, Retail and Positive Attitude speaker and trainer is available for meetings, conventions, conferences, expos, events and trade shows for a reasonable fee. Presentations are professional and informative with stories and humor. I am an expert on business ideas for growth and survival. I may offer to do 2 presentations at no additional cost if time permitting.
A great value to motivate, inform & inspire your audience. I am the author of 6 published business books (2 international, UK & India) and 1 more coming in 2012. I have also started and operated over 20 different businesses in the past 30 years. Franchise coach & advisor. I work with organizations that want to create a better Customer Experience. Customer Satisfaction is JOB 1 if you are to grow and prosper.
Two of my many speech stories... http://www.youtube.com/watch?v=xR6dXfn1194 http://www.youtube.com/watch?v=s_RVZfbH4GM&feature=related
Will travel to most major cities in the world and may be available on short notice or if another speaker cancels. For current topics, bio and short video clips (new video coming soon) please go to www.idealetter.com. Travels from Colorado Springs, Colorado, USA. Call or email to reserve the date for your event.
Barry Thomsen
Speaker, Author, Entrepreneur
719-268-1322 USA
idealetter@aol.com
Sunday, March 25, 2012
Great Sales Professional Qualities
Anyone can become a salesperson but it takes special determination and consistant qualities to become a GREAT Salesperson. Here are some things that the best of the best are always working on:
*Desire to succeed
*Ethical and honest
*Optomistic about reaching goals
*Empathy for the customer/client
*Prepared before talking
*Concientious and not easily distracted
*Good listening skills & don't interrupt
*Focus on progress and goals
*Tireless energy to keep going
*Experinced and skillful
*Tact and common sense
*Creative with new ideas
*Persuasive and convinceing
*Concern and sincere interest in prospect
*Professional attitude in actions and dress
*Savvy and clever
*Wisdom to stop talking
*Enthusiasm and love for selling
*Loyalty to your company
*Confidence that you will win
*Persistance to keep going
The really great and high earning salespeople have mastered most of these traits and practice them daily. It may be the first one "desire" that gets it all going on the road to success.
*Desire to succeed
*Ethical and honest
*Optomistic about reaching goals
*Empathy for the customer/client
*Prepared before talking
*Concientious and not easily distracted
*Good listening skills & don't interrupt
*Focus on progress and goals
*Tireless energy to keep going
*Experinced and skillful
*Tact and common sense
*Creative with new ideas
*Persuasive and convinceing
*Concern and sincere interest in prospect
*Professional attitude in actions and dress
*Savvy and clever
*Wisdom to stop talking
*Enthusiasm and love for selling
*Loyalty to your company
*Confidence that you will win
*Persistance to keep going
The really great and high earning salespeople have mastered most of these traits and practice them daily. It may be the first one "desire" that gets it all going on the road to success.
Tuesday, March 20, 2012
Your Mission Statement
Why are you in business? Why should you make any money in your business? Why should customers/clients buy anything from you? What innovative products or services are you providing to your target market? Why did you open your business in the first place? Does your staff and YOU believe in the mission of your business? Can you even answer all these questions?
A good mission statement will distinguish your company from all your competitors and give your employees the focus they need to attain your goals and objectives. If your only mission is to make money, it won't be much of a mission statement or a business at all. If money is your only goal maybe owning a business is not for you.
Your mission statement should only be one or two sentences and get-to-the-point. Display it where customers can see it easily and make the wording in common terms so everyone can understand what you are saying. Also print copies and put in restroom, break room and wherever your staff will will be able to see it all the time. One you have your mission statement, live it work it and make it come true.
More in chapter 2 of my book "90 Days to Success as a Small Business Owner"
A good mission statement will distinguish your company from all your competitors and give your employees the focus they need to attain your goals and objectives. If your only mission is to make money, it won't be much of a mission statement or a business at all. If money is your only goal maybe owning a business is not for you.
Your mission statement should only be one or two sentences and get-to-the-point. Display it where customers can see it easily and make the wording in common terms so everyone can understand what you are saying. Also print copies and put in restroom, break room and wherever your staff will will be able to see it all the time. One you have your mission statement, live it work it and make it come true.
More in chapter 2 of my book "90 Days to Success as a Small Business Owner"
Sunday, March 18, 2012
Attend Marketing Presentation at No Cost
If you need low cost ways to increase sales, I will be speaking on 5 Cheap Marketing Ideas at the Holistic Chamber of Commerce in the meeting room at The Center for Spiritual Living, 3685 Jeannine Dr, Coloradp Springs 80917. Guests are welcome at no cost Monday March 19, 2012 6PM (nothing to buy).
Friday, March 16, 2012
Too many Ah's & Um's ?
I just listened to an author being interviewed about their book on the radio and almost got a headache. Every 4th or 5th word was ah or um or a loooong drawn out annnnnd. This is so annoying and takes away from the real message I was trying to hear about the new book. If they wrote their book like that would it ever get published or even bought? The radio personality who was doing the interview was not much better with her ah's & um's. Don't these people get listened to before they get hired and put on the air?
There are so many on-air people who speak poorly and use ah or um instead of a pause. I can't listen to them very long and have to change the station after a few minutes. Maybe it's because I'm in a smaller market of a 1/2 million people that they can't hire good speakers to present the news and other live events. If you have this problem, it's easy to correct by getting a speech coach or joining Toastmasters. Why annoy people when trying to get your message out and lose some of them because of the way you speak, do something to correct it NOW!
Barry is a speaker, author and Advanced Communicator who has been a Toastmasters member for almost 5 years.
There are so many on-air people who speak poorly and use ah or um instead of a pause. I can't listen to them very long and have to change the station after a few minutes. Maybe it's because I'm in a smaller market of a 1/2 million people that they can't hire good speakers to present the news and other live events. If you have this problem, it's easy to correct by getting a speech coach or joining Toastmasters. Why annoy people when trying to get your message out and lose some of them because of the way you speak, do something to correct it NOW!
Barry is a speaker, author and Advanced Communicator who has been a Toastmasters member for almost 5 years.
Wednesday, March 14, 2012
Look in the Mirror
Every morning as we are getting ready to start our day most of us look in the mirror while we are grooming ourselves. We see what we need to do to look our best before we leave the house. But do we really see what is beyond the physical parts and the person we want to be. Do we see the success that we want to achieve every day but many times fall short. The face you see in the mirror is the one that can make or break your goals, it's up to you.
Next time you look into that morning mirror tell yourself what you want to accomplish that day. Don't make it something too big, remember that small steps get you to your goals as fast as trying to do too much and failing often. Decide what you want to happen on your way to your success before you look in that mirror again tomorrow. After a week, a month or 2 months you will be surprised at how far you have come. The mirror always tells the truth and you can see the real person that you are and what you want to become.
Next time you look into that morning mirror tell yourself what you want to accomplish that day. Don't make it something too big, remember that small steps get you to your goals as fast as trying to do too much and failing often. Decide what you want to happen on your way to your success before you look in that mirror again tomorrow. After a week, a month or 2 months you will be surprised at how far you have come. The mirror always tells the truth and you can see the real person that you are and what you want to become.
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