The Golden Rule - Not Good Enough!

We all remember the Golden Rule... Do unto to others as you would have others do unto you. Well if you are in business, the Golden Rule is nice but not good enough anymore. People want and expect you to serve and treat them like the Kings and Queens they are as customers and clients. There is so much competition in the business world that if you don't exceed the Golden Rule someone else will.

Think of how you would like to be treated when making a purchase, returning an item or asking a question. You expect the business person to help you using the best of their ability. Helping is not enough anymore; you must do it with empathy and a smile on your face. People can sense insincerity and that will destroy the overall "customer experience." Think of what the Golden Rule means to you and then find ways to surpass it in your business, Every Day!

Barry is a speaker on Customer Satisfaction, www.idealetter.com