The Telephone in Your Business

Don't throw your telephone out yet, it's still used in business. Here are some good reasons to to make calls in today's business envirnoment.

 *Check on order satisfaction after the sale is over. Make sure you will get them to order again and fix any problems they bring up

 *Ask for referrals. Satisfied customers will send their friends and relatives but may need a nudge to get them started.

 *Special Offers. Recent satisfied purchasers will be open to new offers that would be of interest to them.

 *Customer Surveys: Find out what they are thinking, both good and bad ideas, then use those ideas.

 *Ask for testimonials. Use these for marketing and to get new accounts.

 *Voice mail messages. Let them hear offers and what's new at their leisure

 *Order Processing. Clear up issues and questions on current orders so there is no delay.

Barry is a Marketing & Customer Experience Speaker & Trainer  www.idealetter.com