Why Customers Leave You

Here are reasons why customers may not come back and buy from you again. To get them back you must first resolve the situation that got them to leave. Some possible things are:

 *A problem was never solved
 *They moved out of your selling area
 *They no longer use what you sell
 *They are unhappy with your product or service
 *They found lower prices/higher value elsewhere
 *They had a dispute with your company
 *They found a better selection at your competitor
 *You didn't keep up with technology
 *They don't feel you appreciate their business
 *Your website was old-fashioned
 *A competitor stole them away
 *They can't afford to purchase again
 *They now have a relative in the business
 *The key contact left their company
 *Delivery was always late
 *They didn't like your open hours
 *They went out of business
 *They don't like their sales rep

Barry speaks at company meetings and conferences. www.idealetter.com