For an Outstanding Customer Experience you need to first have an outstanding employee experience. The things that will entice employees to provide above average service all the time are:
Trust - Let them know
Benefits - Above average when possible
Job Security - Build confidence & omit worry
Continual Training - Show them more
Opportunity - No ceiling to advancement
Appreciation - Tell them often
Motivation - Inspire them to secceed
Participation - Include them in decisions
Communication - Have an open-door policy
Barry is a customer experience speaker & trainer. www.idealetter.com
Thursday, June 5, 2014
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